Refund & cancellation policy

Evaluation access

OilMill ERP does not offer public self-service sign-up. After a demo, Axellon E-commerce may grant an evaluation period and will confirm its length, scope and end date directly with the customer.

Any evaluation workspace is governed by these terms and the written setup details supplied for that evaluation. When the granted period ends without a paid subscription or an agreed extension, the workspace becomes read-only: users can still sign in, view and export their records, but cannot add or change them.

Automatic renewal and failed payments

Paid subscriptions renew automatically at the end of the selected billing period using the customer’s authorised payment method until cancelled.

Axellon E-commerce does not send a separate promotional renewal reminder. The customer’s bank, card issuer or payment provider may send a pre-debit notification or request authentication where required by law or payment-network rules.

All listed subscription prices exclude GST. Applicable GST is charged separately on the first purchase and each renewal and is shown on the tax invoice.

If an automatic renewal payment fails, the subscription is suspended immediately. The customer and its authorised users may still sign in and view existing company data, but the application becomes read-only and cannot create, edit, delete, process or complete ERP transactions.

The account remains read-only until the outstanding payment succeeds or the customer manually cancels. Non-payment alone does not delete or hide company data: authorised users may continue to view records, run reports and export data.

Cancellation

Cancellation takes effect immediately. Access to OilMill ERP stops as soon as cancellation is completed; the customer does not retain paid access for the unused part of the billing period.

Customer business data is retained for 30 calendar days after cancellation and is then scheduled for permanent deletion, except where longer retention is required by law. During that period, the customer may request an available data export by emailing oilmillerp@gmail.com.

A cancellation requested within seven calendar days of the original subscription purchase is eligible for the refund described below. After that period, no refund or credit is provided for unused subscription time except where required by law.

Seven-day first-purchase refund

A customer may request a full refund of the subscription purchase amount within seven calendar days of the first paid subscription purchase date. Any GST adjustment will be documented through the applicable invoice or credit-note process.

This refund window applies only to the first subscription purchase for that customer. It does not restart and does not apply to automatic renewals, later subscriptions, add-ons, data migration, training, customisation or other one-time services once work has started or delivery has occurred, except where required by law.

The request must reach oilmillerp@gmail.com within the seven-day period and include the registered business name and payment reference. Approved refunds are initiated to the original payment method within seven business days; the bank or payment provider may take additional time to credit the amount.

After seven calendar days, subscription fees are non-refundable except for verified duplicate payments or where a refund is required by applicable law.

Contact

For cancellation or refund assistance, email oilmillerp@gmail.com, WhatsApp +91 9558450801 or call +91 8160883543 during Monday to Friday, 9:00 AM to 6:00 PM IST.