Terms of service

Business agreement and eligibility

OilMill ERP is offered for business use. The person accepting an order or creating an account confirms that they are at least 18 years old and authorised to bind the named business customer.

The agreement consists of these terms, the accepted order form or checkout, the subscription description, the Privacy Policy, the Refund & cancellation policy, the Service level agreement and any signed service or data-processing addendum. A signed order form controls if it expressly conflicts with these online terms. The OilMill ERP application shows a matching copy of these terms at app.oilmillerp.com/terms.

The service

OilMill ERP is online software, reached at app.oilmillerp.com, for running an oil mill: purchases, seed and material stock, production, tanks, packing, dispatch, invoicing, payments, wastage and reports. It is provided as a subscription; the customer does not install or own a copy.

Service licence and accounts

During a paid subscription or granted evaluation period, Axellon E-commerce gives the customer a limited, non-exclusive, non-transferable right for its authorised personnel to use OilMill ERP for the customer’s internal oil-mill operations, subject to the standard subscription and any account-specific seat cap agreed in writing.

The customer’s administrator creates logins for its staff and decides what each role may see and do. The number of active users is set by the subscription or the account-specific seat cap; removing a user frees their place. Each login is for one person.

The customer is responsible for its administrator, authorised users, password security, accurate master data and transactions, internal approvals and all activity performed through its accounts. Suspected unauthorised access must be reported promptly.

Evaluation access

There is no public self-service sign-up. After a demo we may grant an evaluation period and confirm its length, scope and end date directly with the customer. It is provided as it is, for evaluation. When it ends without a paid subscription, the workspace becomes read-only: users can still sign in, view and export their records, but cannot add or change them.

Fees, taxes and automatic renewal

The order form identifies the billing period, start date, any account-specific seat cap and the fees. Fees are payable in advance unless the order states otherwise.

Paid subscriptions renew automatically at the end of the selected billing period using the customer’s authorised payment method until cancelled.

Axellon E-commerce does not send a separate promotional renewal reminder. The customer’s bank, card issuer or payment provider may send a pre-debit notification or request authentication where required by law or payment-network rules.

All listed subscription prices exclude GST. Applicable GST is charged separately on the first purchase and each renewal and is shown on the tax invoice.

If an automatic renewal payment fails, the subscription is suspended immediately. The customer and its authorised users may still sign in and view existing company data, but the application becomes read-only and cannot create, edit, delete, process or complete ERP transactions.

The account remains read-only until the outstanding payment succeeds or the customer manually cancels. Non-payment alone does not delete or hide company data: authorised users may continue to view records, run reports and export data.

Refunds and cancellations are governed by the Refund & cancellation policy: the first subscription purchase may be refunded in full if requested within seven calendar days. Renewals and later fees are not refundable except for verified duplicate payments or where the law requires.

We may change prices for future billing periods. A change takes effect from the next renewal, and we will tell the customer before then.

Customer data and privacy

The customer retains ownership of its business data and grants Axellon E-commerce the limited right to host, copy, transmit, back up and otherwise process that data only as needed to provide, secure and support the service, comply with law and enforce this agreement.

The customer is responsible for having the notices, permissions and lawful authority required to enter and process personal, financial and business data in the service. Each customer workspace is logically separated and customer data is not made available to other customers.

While the account is active or read-only, the customer can export its records at any time — reports download as files, and the application’s Backup & Restore settings make a complete copy.

Acceptable use

The customer and its users must not violate law; upload malicious code; attempt to bypass security or usage limits; probe, copy or access another customer’s data; resell or share the service outside the contracted organisation; reverse engineer the service except where law expressly permits it; or use the service to infringe another person’s rights.

We may temporarily restrict activity that creates a material security, legal or service-stability risk. Where practical, we will notify the customer and allow a reasonable opportunity to correct the issue.

Availability, support and backups

We work to keep OilMill ERP available, but maintenance, updates and failures at hosting providers or on the internet can cause interruptions. Our availability objective, support hours, response targets and maintenance practice are set out in the Service level agreement.

For help, email oilmillerp@gmail.com, call +91 8160883543, message +91 9558450801 on WhatsApp or use the application’s Feedback screen, Monday to Friday, 9:00 AM to 6:00 PM IST.

We back up the production database. Customers should also keep their own backups and exports of records they must retain, using the application’s Backup & Restore settings, which can download a complete copy and remind them or back up on a schedule.

Intellectual property and feedback

Axellon E-commerce and its licensors retain all rights in OilMill ERP, its website, software, documentation, branding and improvements. No ownership is transferred to the customer.

If the customer provides suggestions or feedback, Axellon E-commerce may use it without restriction or payment, provided the use does not identify the customer or disclose its confidential business data without permission.

Third-party services and service changes

The service relies on third-party hosting, database, email, payment and communications providers. Their availability and separate terms may affect related features. Axellon E-commerce is not responsible for a customer’s own internet connection, device, third-party integration or external service.

We may improve, replace or discontinue features, provided that we do not materially reduce the core paid service during a current billing term without reasonable notice. Emergency maintenance or security changes may be made without advance notice.

Confidentiality

Each party must use the other party’s non-public business, technical and financial information only for the agreement, protect it with reasonable care and disclose it only to personnel and service providers who need it and are subject to confidentiality duties. This does not cover information that is public without breach, independently developed, lawfully received from another source or required to be disclosed by law.

Operational responsibility and disclaimers

OilMill ERP supports record keeping and workflows; it does not replace professional accounting, tax, legal, engineering, food-safety or regulatory advice. The customer must review reports, GST treatment, inventory values, production entries and statutory filings before relying on or submitting them.

The service is provided using reasonable skill and care. To the maximum extent permitted by law, all other implied warranties are excluded, and uninterrupted or error-free operation is not guaranteed. Nothing in these terms excludes a right or warranty that cannot lawfully be excluded.

Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings, arising from this agreement.

Except for payment obligations, fraud, wilful misconduct, breach of confidentiality, infringement of the other party’s intellectual property, misuse of the service or liability that cannot legally be limited, each party’s total aggregate liability arising from the service is limited to the subscription fees paid or payable by the customer for the service during the 12 months immediately before the event giving rise to the claim.

Indemnity

The customer will compensate Axellon E-commerce for claims brought by third parties that arise from data the customer enters into the service, or from its use of the service in breach of these terms or the law.

Suspension, cancellation and data export

We may suspend access for non-payment, a material security risk, unlawful use or material breach. For a curable breach other than payment or urgent risk, we will normally give notice and a reasonable opportunity to correct it.

Customer cancellation takes effect immediately and application access stops when cancellation is completed. Customer data is retained for 30 calendar days and then scheduled for permanent deletion, except where longer legal retention is required. During that period, an available export may be requested at oilmillerp@gmail.com; an export request does not restore access. Customers should download their own backup before cancelling.

Sections concerning fees already due, ownership, confidentiality, disclaimers, liability, indemnity, disputes and any provisions intended by their nature to continue will survive termination.

Changes to these terms

We may update these terms. We will change the effective date on this page and tell the customer’s registered administrator in the application or by email at least 15 days before a material change takes effect. Continuing to use the service after that date means the updated terms apply; a customer that does not agree may cancel before then.

Governing law, disputes and notices

These terms are governed by the laws of India. The parties will first attempt in good faith to resolve a dispute through written notice and discussion for 30 days. Subject to applicable law, courts in Ahmedabad, Gujarat will have exclusive jurisdiction.

Notices to Axellon E-commerce may be sent to oilmillerp@gmail.com or Akshardham Residency, Near D-Mart, Nikol, Ahmedabad, Gujarat 382350. We may send account notices to the customer’s registered administrator email. GSTIN: 24FCLPB7578E1ZF.